Payment of fees must be made when the registration form is completed or a purchase order must be provided.

All payments must be in POUNDS STERLING using one of the following methods:

Credit Card/Debit Card
You can pay by credit or debit card on checkout.   Alternatively, if you would like to pay over the phone please call 01904 702165. Unfortunately, American Express and Diners Cards cannot be accepted using these methods.

Personal or Company Cheque
Payment by personal or company cheque will only be accepted if drawn on a UK bank. Cheques should be made payable to Mosaic Events.

Bank Transfer
Please ensure we receive the full amount.  ANY LOSS FOR EXCHANGE OR BANK CHARGES MUST BE PAID.  Please quote your name and invoice number as a reference.

Delegates requiring invoices should provide a purchase order number and invoice department/address if different from the address for correspondence on the registration form.



All cancellations must be sent in writing or e-mailed to or to Mosaic Events, Tower House, Mill Lane, Off Askham Fields Lane, Askham Bryan, York, YO23 3FS.

Cancellation of Registration

Refunds on cancellations will be made as follows:

– Received on or before 10th June 2019: Full Refund (minus £25 administration charge)
– Received on or before 12th July 2019: 50% Refund
– Received on or after 13th July 2019: No refund

Delegate substitutions can be made by contacting

All rates shown are not applicable for VAT. No refunds will be made for delegates not attending conference or for missed reservations.


The organisers do not accept any responsibility for individual medical, travel or personal insurance. Delegates are strongly advised to have their own travel insurance policies.

Data Protection

We may pass your contact details on to the organisers of future SLS conferences, your data will be kept in strictest confidence. This will not be used for any other purpose or disclosed to any other party or to organisers of related conferences.

Also on signing up for the event you will be required to confirm if your happy for your information to be shared with sponsors and exhibitors of the 2019 conference in order to inform you of their goods and services.