Terms and Conditions of booking

Please read the below terms and conditions carefully before booking, these apply to conference, social events and accommodation booked via the SLS registration system.

Please refer to our privacy policy in full here.

Cancellation by you

Cancellations must be received in writing to slsconference@mosaicevents.co.uk

• Received on or before Friday 14 June 2024: Full Refund (minus £15 administration charge and any bank charges)

• Received on or after Friday 12 July 2024: 50% Refund

• Received on or after Friday 9 August 2024: No Refund

Delegate substitutions can be made at any time at no additional charge by contacting slsconference@mosaicevents.co.uk.

No refunds will be made for delegates not attending conference or for missed bookings for any reason including delayed or cancelled transport to and from the event.

Cancellation by us

It is possible that we may have to cancel or make changes to SLS 2024. Changes will usually be minor and will not have any material effect on your conference experience. Minor changes could include for example the alteration of the advertised programme (including speakers) and timings of the event.

Where a change or cancellation must be made because of unusual and unforeseeable circumstances such as force majeure which are beyond our control, the consequences of which we could not have avoided even with all due care, we will refund in full all registration fees, but hereby disclaim any further liability. Without limitation we will not be responsible for the cost of any train fare or other arrangements made in connection with attending the conference.

Code of Conduct

The SLS are committed to diversity, equity, and inclusion and actively encourage diversity and promote inclusion and accessibility at our events. We value the participation of each individual and want all participants to have an enjoyable and fulfilling experience.

All communication and behaviour should therefore be appropriate for a professional audience including people of many different backgrounds.

Delegates violating these rules may be asked to leave the conference without a refund at the sole discretion of the conference organisers.

By accepting the terms and conditions of booking you agree to the SLS code of conduct which can be viewed in full here.

Payment

Please note: Full payment for your booking must be received prior to the event.

Payment must be made in GBP Sterling. Payments can be accepted by credit/debit card (Visa and Mastercard only) and by invoice with a strict 14-day payment term.

Please note if payment is not made by credit or debit card at the time of booking, this required either within 14 days of the date of registration or before Friday 2 August 2024, whichever is sooner (the due date will appear on your registration confirmation). Any booking made after this date will have to be paid for at the time of registration with a valid credit/debit card.

The organisers reserve the right to refuse entry to any delegate who has not paid in full by the due date. Any unpaid invoices by this date will revert to the standard full payment charge (regardless of initial registration date) and will be payable within 14 days.

This booking form constitutes a legally binding contract and by confirming you are legally obliged to make payment for all fees as applicable by your registration.